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Frequently Asked Questions:

FAQ

  • I see no price information for your web sites - how much will it cost me?

  • I already have a website - can your e-commerce store work with it?

  • Are there any monthly fees associated with your product?

  • My products are unique how can I feature Photographs of them on my site?

  • What happens at the end of my support / upgrade contract?

  • Can you provide graphic design for our company / website?

  • Do you accept contracts from outside BC?...

  • Why should I choose your company over the competition?
 
 
Philosophy
 


At system 9 we believe the only way to meet our customers requirements is by asking the right questions and guiding the customer through the process, so that the end result meets the requirements and fulfills the needs of the business.

Answer:

Pricing varies by package chosen, degree of customization required and level of support.

We will be more than happy to meet with you and assess the best options to meet your requirements - and provide you with a no obligation quote.
Incorporating our cart into your existing website should not present any undue problems, of course some modifications may be needed to the existing structure to allow for a seamless integration.
No, all our sites are complete and functional for 1 year from installation. The only costs you will incur following this term is website hosting fees ($100/yr) and Domain registration fees ($25/yr) payable to the website and domain registration organizations that you can elect at the begrining of the contract.
Yes, the shopping cart is a visually rich environment and we encourage you to display photographs of your products. If you require assistance in taking photographs of your products then we will be glad to advise you - or even have the photographs taken for you.

Most customers opt to take the photographs themselves using a digital camera and utilize our "image-upload and resize" optional component to seamlessly transfer the images to the web store.
At the end of your contract you will be offered the option to extend your support for between 6 and 12 months.

Support prices are based on a percentage of the initial cart cost. If you choose to not extend your support then you are free to alter/update/resell as you see fit.
Yes, we have access to graphics artists who will be happy to quote your design idea. Please remember however that your package comes with a limited amount of design work for free (dependant on package).
Yes, we will accept request from outside British Columbia.. however, we firmly believe that having close contact with our customer is vital to the success of your web store so we will endeavor to make communication as easy as practicable.
Good question... you could opt for a company that you found by chance on the internet that offered a really low price!, however, it has been our experience - and that of many others - that what you actually get is a piece of shopping cart software that you download and have to set up yourself- including finding a host that supports the product, setting up email, shipping, taxes,populating the cart and generally dealing with any number of technical details that must be resolved before your up and running.

Setting up a shopping cart is no task for the amateur... once your cart as been set up by us you will find it a breeze to update and maintain. And, on the off chance you do have a problem we are right their, close to your location - not at the end of a telephone a thousand miles away.


 
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